There are dozens of questions from customers about price, discount, authorization, shipping, insurance, packing, certificates etc. To make both customers and EMAC’s business simple, we collecting all questions in this category, customers can find out all related answers easily to improve working efficient.
For sure, EMAC welcome all customers to contact us if you didn’t find your questions in this list, this will help EMAC and our future customers, and your questions will be added into this category if it’s a common question.
Questions About Products
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Are You a Official Authorized Distributor?
As a group company, EMAC have over 10 subsidiaries and self-owned brands, each subsidiary and brand have its own target market. As a professional one-stop power system integration company, EMAC deeply get involved in Energy (Generator set & Solar-Wind hybrid system),...
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What Kind of Payment Terms do You Accept?
We accept T/T payment for all countries. Under T/T terms of payment, 30% down payment is minimum request and only acceptable for standard products. For the customized developed products, 50% down payment is minimum as the risky of cancel order will bring huge losses...
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How can I Trust EMAC If You Only Accept T/T Terms of Payment?
As a well-established company, EMAC has been working in the power system supplying industry for over 12 years, with over 10 self-registered brands, have branch office in both Singapore, Thailand and with one joint venture in Thailand together with our business partner.
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What Kind of Packing do You Supply for Export?
How to manage the packing is really a big issue, which EMAC paid a lot of learning costs on it. There is a obviously answer, is using plywood packing for all orders, but is it true? Due to the material costs and labor costs raised, the plywood box is not cheap any mo...
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What Kind of Shipping Method can You Provide?
With over 12 years of experience, EMAC has a experienced logistics service team, which is in charge of all shipping arrangement, documentary, certificates and all other relevant issues.We can professionally handle all the process of sea shipping, railways transportat...
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Are You Able to Provide Local Service?
We have two branch companies in Singapore, one branch company in Thailand and one joint venture in Thailand till now, together with our sales representatives in UK and Spain.In some countries and regions, which we don’t have local official partner yet, we are buildin...
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How can I Become Your Overseas Agent?
With closely partnership with more than 20 leading manufacturers, together with our self-owned manufacturing base, EMAC highly welcome all business partners to join EMAC from all over the world.We are open to agency cooperation partners, which we able to provides 1-s...
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